Comments on: Real Customer Service. http://massiveaction.tv/blog/real-customer-service Dean's daily blog on all things pertaining to life and investing Tue, 13 Dec 2011 21:46:02 +0000 hourly 1 http://wordpress.org/?v=3.1.2 By: The Dog http://massiveaction.tv/blog/real-customer-service/comment-page-1#comment-572 The Dog Mon, 14 Jun 2010 07:51:15 +0000 http://massiveaction.tv/blog/?p=3133#comment-572 It's as simple as the 80/20 rule. Why spend 80% effort trying to appease unreasonable people for such little profit? Tim Ferris in his book The 4-Hour Work Week has a similar approach as above. He gives the offender a full refund and removes them from the customer list. Job done! TD It’s as simple as the 80/20 rule. Why spend 80% effort trying to appease unreasonable people for such little profit?

Tim Ferris in his book The 4-Hour Work Week has a similar approach as above. He gives the offender a full refund and removes them from the customer list. Job done!

TD

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