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I was copied in on a bizarre email conversation today that left me quite stunned. As you know my appreciation for mindset and personal development I thought I would share the principles in the discussion.

Part 1 is a client of an associate who is having a problem with a particular product.  The product is being used by nearly 1500 people and every now and again a user has an issue, frequently caused by the user, but occasionally software has issues as we all know.

So this person was given various instructions and personal support and when the tech team checked his product it was working perfectly.  Assumption customer is now happy.

Part 2 is another email saying product still not working. It is obvious at this point that the user either has a computer problem or isn’t following the system as nobody else can find the fault inside his programme.

Email includes a raft of cloaked false and accusatory statements and is generally unbelievably rude given the level of support the person had received.

Part 3.   Supplier of product is justifiably unimpressed by email and as it is obvious the issue is at least in part user related and especially given the uncouth communication and amount of time techs had already spent with client the user is removed from the programme and he is refunded his ticket price to the event where he saw the product.

Part 4.  The weirdest email I have ever seen from previous user accusing owner of programme of being various parts of female anatomy and spewing all sorts of lies and nonsense.

I checked out of the communication at this point as I was simply so offended by the language I chose to not to expose my eyes to it.

So here’s the point.

The programme causing this user to melt down was demonstrated as an add on at an event.  The owner of the programme decided to GIVE IT to the attendee free of charge. Normally people pay around $1000 USD to gain access.

So user attends an event which provides great value and as a bonus gets a free $1000 USD gift which gives him ability to generate income.

Because of users mindset they are either unable to follow instructions or have major anger issues, eithe rof which could be fixed with working on themselves.

Instead they lose a genuine free gift and potentially lose a business relationship which would have benefited both parties.

So nobody wins but there is one big loser in my opinion and it isn’t the person giving the gifts.

So the next time you think you have a problem take the time to check your facts and check your attitude before you need to start reading a gynaecology manual

So today……..

Stay POSITIVE and stay RESPONSIBLE ~ Dean Letfus

The Ethical Investor

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