Teckology

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My apologies for no blog this morning. My laptop decided that the keyboard would stop working, completely. It has taken me much of the day to resurrect my old laptop and get functioning again.

Whilst this is a pain it has been a reminder for me of the value of quality in business.
I only use IBM, ( now known as Lenovo ) laptops because….

I got ripped off with a laptop on Trademe some time ago and I discovered as part of that exercise that with IBM laptops you can go to their website, plug in the serial number and it will tell you where the machine was made, its exact original specs AND what warranty is left on it.

So when my machine went down today it took one phone call to a 24 hour number to get my machine picked up by courier, repaired and returned in 4 days, at no charge to me!!
I have owned the machine for under a year and my warranty runs till 2011.

I think this is incredible service from a company that is often maligned for being too big to stay current.
I also happen to love IBM think-pads but I would put up with quite a bit to have the level of security of knowing that for 3 years I never have to worry about repairs or failures.

Many of you who read this are in business yourselves so what could you be implementing to create a point of difference for your company so that you can grow your business in these troubled waters.

Trust me, service is going to make the difference between life and death for thousands of companies over the next 3 years, make sure your commitment is to excellence and perseverance!!

Stay Safe ~ Dean Letfus @ www.MassiveAction.co.nz